Difference: InfoTechFAQs (9 vs. 10)

Revision 1006 Sep 2009 - Main.DavidCowburn

 FAQs for InfotechGroup

Q A
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I need to get help on a new installation Please email infotech@nysbc.org with a description of your need and the expected date you need to purchase and to install. You should receive an acknowledgment of your request on the next business day.
I need a new login or password or to change one Please email infotech@nysbc.org with a description of your need. You should receive a response to your request on or before the next business day.
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I need to get help on a new installation For NYSBC staff, please email infotech@nysbc.org with a description of your need and the expected date you need to purchase and to install. You should receive an acknowledgment of your request on the next business day.
I need a new login Please email infotech@nysbc.org with a description of your need. You should receive a response to your request on or before the next business day.
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I need to reset my password Use http://www.nysbc.net/twiki/resetpassword.html, please
 
I have a general inquiry about a problem with the network or my computer Please email infotech@nysbc.org describing the issue, and indicating when you need a response. You should receive an acknowledgment of your request on or before the next business day.
I am having a computer problem with a specific instrument. Please contact the specific lab staff first.
I have an URGENT need for help with a computer problem that is interfering with time critical work. Call x 420
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I have brought my laptop to NYSBC and would like to use the public network. I cant get it to work for me. 1. Please reboot your laptop and be sure that the wireless wifi port is active.
2. Use your appropriate utility to see if a site 'Public' is displayed.
3. If the Public site is seen, connect to it. If not, please advise a staff member, where you are, of the problem.
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I have brought my laptop to NYSBC and would like to use the public network. I cant get it to work for me. 1. Please reboot your laptop and be sure that the wireless wifi port is active.
2. Use your appropriate utility to see if a site 'Public' is displayed.
3. If the Public site is seen, connect to it. If not, please advise a staff member, where you are, of the problem.
4. You will need the current password displayed in A-10
 
I want to use the ClusteR directly You need to be authorized by the appropriate staff person in the specific facility. They will coordinate with InfoTech?
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I have another question. Please add your query below
 

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