NYSBC Policy and Protocol for Remote Access to CEM Computers.

• CemRemoteoperationRequest

NYSBC is offering capability to remotely access CEM Computers to specifically approved affiliates. The current model is to use a linux based package (VNC) to allow the remote user to control the desk top of the computer that is being remotely accessed.

Because of the current complexities involved and the potential for inadvertent damage, remote operations will be highly regulated and controlled by NYSBC. Not all of the issues have been solved yet, but we do expect positive interactions with the remote operators to gain insight into solving the remaining issues.

Requirements for remote operation:

1. NYSBC staff must be present at the desktop during all remote operations. This confines remote operations between the hours of 8:00 a.m. and 6:00 p.m. dependent on staff availability. We request that all remote operation periods be arranged prior to the session so that the staff can plan accordingly to be available. Weekend and holiday remote operations are not yet available. The sessions are automatically terminated at 600P.
2. An open phone line between the remote user and local NYSBC staff.
3. A previously provided, static, verifiable IP address from the remote institution. Remote operations will not be supported from private residences.
4. Previously installed VNC software on a Linux or Windows platform. Remote operations will not be supported from Mac platforms.

Sequence of events for remote operation:

1. At least one week in advance user has scheduled with NYSBC staff for a remote operations session.
2. User has provided NYSBC with a static IP address, preferably to CEM Remoteoperation Request. IP addresses can be verified using www.whatismyip.com
3. On the day(s) of the remote session NYSBC will open the appropriate port on the computer, at the previously arranged time. There will be no remote access on weekends and holidays.
4. Establish phone contact.
5. Establish remote connection to computer through VNC. NYSBC will provide the appropriate IP address to the user.
6. Login as usual using this user’s existing login name and password.
7. At the end of the day NYSBC will close the port on the computer. This will force the remote session to terminate.

What users can expect from remote operation:

1. Once the remote connection is established and login completed, the desk top of the computer will be transmitted back to the user’s computer.
2. At this point the computer will take input from both the keyboard at the user’s remote location as well as from the local keyboard. The same is true for the mouse.

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-- DhireshVyas - 07 Jul 2008